wen388 Privacy Policy

This Privacy Policy ("Policy") is issued by wen388 ("we", "us", "our", "the Operator", "the Platform") and describes how we collect, use, store, share and protect personal data relating to individuals ("you", "User", "Player") who access or use the wen388 online casino and sports betting platform available at wen388.cam.

wen388 is committed to protecting the privacy and security of all users, including the many players across Pakistan who use our platform from cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. We process personal data only for specified, explicit and legitimate purposes, and we do not further process it in a manner incompatible with those purposes.

This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and wen388. In the event of any inconsistency between this Policy and the Terms, this Policy shall prevail in respect of all data privacy matters.

By creating an Account on wen388 or by continuing to use the Platform after this Policy has been updated and brought to your attention, you acknowledge that you have read and understood its contents.

For the purposes of this Privacy Policy, the following terms carry the meanings assigned to them below:

wen388 collects the following categories of Personal Data. We collect only what is necessary for the purposes described in this Policy.

We do not intentionally collect special categories of sensitive Personal Data (such as health data, religious beliefs or political opinions) unless you voluntarily provide such information — for example, when making a responsible gambling support request.

wen388 collects Personal Data through several channels:

• Direct submission: Data you provide when registering an Account, completing KYC verification, making deposits or withdrawals, submitting support requests or completing any Platform form.
• Automated collection: Technical and usage data collected automatically when you visit or interact with the Platform, including through cookies and similar tracking technologies (see Section 9).
• Third-party sources: Identity and address verification data received from KYC providers, fraud-detection services or payment processors in the course of transaction processing or account verification.
• Payment providers: Transaction confirmation data received from payment intermediaries when you deposit or withdraw funds. References to payment methods familiar in Pakistan — such as mobile wallet transaction identifiers or bank transfer references from institutions such as HBL, UBL, Meezan Bank or Bank Alfalah — are processed solely for transaction reconciliation. These references do not imply endorsement of this operator by any payment provider.

Where applicable data protection law requires a legal basis for processing, wen388 relies on the following grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and wen388, including account management, deposits, withdrawals, game delivery and KYC verification.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money-laundering (AML) obligations and record-keeping requirements under the Operator's licensing jurisdiction.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring and service improvement — where such interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided freely given, specific and informed consent. You may withdraw consent at any time without detriment to your Account.

wen388 uses your Personal Data for the following purposes:

• Account creation and management: Registering your Account, verifying your identity and age, managing your Account settings and enabling access to Platform Services.
• Service delivery: Processing deposits and withdrawals in PKR, making games and betting markets available to your Account, delivering bonuses and promotions for which you are eligible, and providing customer support.
• KYC and compliance: Verifying your identity, age and source of funds in accordance with applicable regulatory requirements, and conducting ongoing monitoring to detect and prevent fraud, money laundering and other prohibited conduct.
• Responsible gambling: Monitoring account activity to identify potential indicators of problem gambling, applying and enforcing self-imposed limits, and facilitating self-exclusion requests.
• Platform improvement: Analysing usage patterns and technical performance data to improve the Platform experience, fix bugs and develop new features.
• Security: Detecting, investigating and preventing unauthorised access, account compromise, fraud and other security incidents.
• Marketing (with consent): Sending promotional communications, bonus notifications and Platform news to users who have opted in. We do not send unsolicited marketing.
• Legal and regulatory: Responding to lawful requests from authorities, complying with applicable legal obligations and enforcing our Terms & Conditions.

7.1 wen388 does not sell your Personal Data. We share it only in the following circumstances and only to the extent necessary for each stated purpose:

• Payment processors and aggregators: To facilitate PKR deposits and withdrawals. These partners process transaction data under their own privacy policies and applicable financial regulation.
• KYC and identity verification providers: To conduct age and identity checks as required for account verification and regulatory compliance.
• Fraud and security providers: To detect, investigate and prevent fraudulent transactions, account compromise and abuse of Platform systems.
• Game and technology providers: Game studios and sports-data providers integrated with the Platform may receive limited technical session data (e.g., player session token, stake amounts) necessary to deliver game outcomes and odds feeds.
• IT and infrastructure providers: Cloud hosting, database management and content delivery partners who process data on our behalf under contractual data processing agreements.
• Regulatory and law enforcement authorities: Where required to do so by applicable law, court order or competent regulatory authority. wen388 will disclose only what is strictly required and will notify you of such disclosure where legally permissible.

7.2 All third-party service providers who process Personal Data on our behalf are contractually required to implement appropriate technical and organisational security measures and to use data only for the purposes for which it was shared.

8.1 wen388 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, accounting or reporting requirements.

8.2 In general terms, wen388 applies the following retention principles:

• Active Account: Personal Data is retained for the duration of your Account's active status and for a period after Account closure as required by applicable law or as reasonably necessary for dispute resolution.
• KYC and financial records: Identity and transaction records may be retained for a minimum of five (5) years following Account closure in accordance with applicable anti-money-laundering and record-keeping obligations.
• Responsible gambling records: Self-exclusion records and related responsible gambling data may be retained for a longer period to prevent circumvention of exclusion by re-registration.
• Marketing data: Retained until you withdraw consent or until we determine the data is no longer necessary for marketing purposes, whichever is earlier.

8.3 When Personal Data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention and disposal procedures.

9.1 wen388 uses cookies and similar technologies (such as web beacons and local storage) to enable Platform functionality, analyse usage patterns and, where you have consented, to personalise your experience.

9.2 The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication tokens, security cookies and load-balancing cookies. These cannot be disabled without impairing core functionality.
• Analytics cookies: Used to understand how users navigate the Platform, which pages are most visited, and where technical errors occur. Data is aggregated and anonymised where possible. These are only set with your consent.
• Functionality cookies: Remember your preferences, such as language settings and responsible gambling limit configurations, to provide a more personalised experience across sessions.
• Marketing cookies: Used to display relevant promotional content on the Platform to opted-in users. These are only set with your explicit consent and can be withdrawn at any time.

9.3 You can manage cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set. Note that disabling strictly necessary cookies may significantly impair your ability to use the Platform.

10.1 wen388 implements appropriate technical and organisational measures to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption at rest for sensitive stored data, including identity documents and payment references;
• Role-based access controls ensuring that Personal Data is accessible only to authorised personnel with a legitimate operational need;
• Regular security assessments and vulnerability reviews of Platform infrastructure;
• Incident response procedures for identifying, containing and reporting data security events.

10.2 Notwithstanding the above, no data transmission over the internet and no data storage system can be guaranteed to be 100% secure. You are responsible for keeping your Account credentials confidential and for notifying wen388 immediately if you suspect unauthorised access to your Account.

10.3 In the event of a data breach that is likely to result in a high risk to your rights and freedoms, wen388 will notify affected users without undue delay in accordance with applicable law.

11.1 wen388 may transfer your Personal Data to countries or territories outside your country of residence, including to countries where data protection laws may differ from those applicable in Pakistan.

11.2 Where such transfers occur, wen388 ensures that appropriate safeguards are in place, which may include:

• Contractual clauses with data processors that impose equivalent data protection obligations;
• Transfers only to jurisdictions that provide an adequate level of data protection as determined by the Operator's licensing authority;
• Technical and organisational measures that provide equivalent protection regardless of where data is processed.

11.3 By using the wen388 Platform, you acknowledge that your Personal Data may be transferred internationally in accordance with this Policy.

Subject to applicable data protection law, you have the following rights in respect of your Personal Data held by wen388. To exercise any of these rights, please contact our support team (see Section 15). We will respond to verified requests within a reasonable timeframe consistent with applicable law.

13.1 The wen388 Platform is strictly for adults. We do not knowingly collect Personal Data from individuals under the age of 18, or under the higher minimum age required by the Operator's licensing jurisdiction.

13.2 Age verification is conducted as part of the KYC process. Where we discover that Personal Data has been provided by or on behalf of a minor, we will immediately close the associated Account, void any bets or transactions, return any deposits to the extent required by applicable law, and delete the minor's Personal Data from our systems.

14.1 wen388 reserves the right to amend this Privacy Policy at any time. The "Last Updated" date displayed at the top of this page reflects the most recent revision.

14.2 Where amendments are material — meaning they affect your rights or our data processing activities in a meaningful way — wen388 will provide advance notice via email or an on-screen notification prior to the effective date of the change.

14.3 Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy. We recommend that you review this page periodically to stay informed of how we handle your Personal Data.

If you have any questions, concerns or requests relating to this Privacy Policy or to the Personal Data we hold about you, please contact the wen388 data support team through the channels below. All privacy-related requests will be acknowledged and handled in accordance with applicable law.